We discuss how to evaluate team member value when you don't have the deep technical skills to judge their work fully. How to know what's good, what's bad, and what to do if you suspect you may be being sabotaged or held hostage to keep a poor performing technical employee.

Amazon sent me something really strange this year. I didn't request it. We didn't pay for it. I didn't even know that they had this item to start with, but there is a lot we can learn from this strange encounter with Amazon...

Every day we get bombarded with email. We know that most email isn't even opened. As a small business owner, is email worth bothering with? What is a good open rate? How to avoid the spam box. Plenty of nuggets in this one. Enjoy!

For this episode, I am sharing an interview I did several years ago with Joe Whitty, founder of Happy Joe's Pizza & Ice Cream and a very successful business owner. Mr Whitty died on Oct 29, 2019 at the age of 82. Joe was an amazing businessman with an even larger heart. He is well known for not only his pizza franchise but for his generosity. I am honored to have had the opportunity to conduct this interview. You can learn more about Happy Joe's at https://www.happyjoes.com/about/

In this episode we talk about how to deal with long sales cycles and how to close more sales without spending more on advertising. Subscribe and give us 5 stars!

In this episode we talk about high end clients and high ticket offers.  What's all the hype about? How are buying decisions made? What prevents you from getting these sales? Subscribe and give us 5 stars!

We have been responsible for hundreds of thousands of dollars of sales over the years on Black Friday in service businesses that are not usually subject to discount or "retail" type promotions. In this episode we discuss how to make Black Friday continue (or start) to be profitable for your service business. 

In this episode we intro the show and discuss all things social media including how Justin lost access to his facebook account with no warning.